In the Information Age, the difference between attracting new customers and driving them away can be a simple Google search — many businesses are unaware of the fact that their business appears on popular review sites like Yelp, let alone how to manage their reputation online. Working with a team of experts to help manage your reputation can help protect your brand’s integrity and public image — giving you the peace of mind to focus on what matters: growing your business.
Many businesses field hundreds of positive customer interactions without garnering a single review — yet a single negative interaction can result in a review that severely impacts your overall score on popular sites like Google and Yelp. Whether it’s an outright fraudulent review or unresolved customer complaint, working with a reputation management company can help address negative reviews. In addition to mitigation, we create processes to convert positive customer interactions into positive reviews — ensuring that your business is represented fairly online.
Many reviews are the product of an unaddressed customer complaint — consulting with the customer who left the review to convert a negative interaction into a positive one can result in the customer removing their review, improving your score on the review-hosting platform in the process.
Staying on top of negative reviews is crucial to maintaining your brand’s public image — negative reviews that go unnoticed can impact your reputation for weeks, months, or even years without you knowing it. We will plug into front-end systems to ensure that no review goes unnoticed, ensuring no negative review goes unaddressed.
We help your business tell your side of the story when it comes to customer reviews by responding to complaints in a professional manner — that way, even if a customer is unwilling to remove their review, new customers can see the action you took to mitigate or rectify the complaint.
We keep your information up to date and ensure your business is fairly represented online by managing all of your online listings — including Google, Yelp, and popular social media platforms like Facebook and Instagram.
Converting positive interactions into reviews is the best way to ensure that your online image accurately reflects your relationship with your customers. We help you implement review systems to create an integrated process that garners positive reviews for your business.
Many businesses receive negative reviews from individuals claiming to be customers who have never purchased goods or services from the company they review. We help improve your score with review-hosting platforms by working to remove fraudulent, reputation-damaging content wherever it appears online.
Most customers are more likely to leave a negative review than a positive one — this can easily result in a mismatch between your average customer interaction and how your reputation appears online. We can help solve this problem by integrating systems to seamlessly convert customer experiences into reviews by fitting reputation management into your existing businesses processes.